shipping & returns

shipping:

Saudade Toronto offers shipping across Canada and United states.

Please allow 48 hours for us to process your order 

In Canada, Saudade Toronto uses Canada Post as our primary method of shipping. Packages can be tracked online at www.canadapost.ca or over the phone at 1-866-607-6301.

In United States, we use USPS as our primary method of shipping and packages can be tracked online at https://tools.usps.com/go/TrackConfirmAction_input or over the phone at 1-800-ASK-USPS.  Shipping costs are variable and depend on the total order weight, and the shipping option you may choose. 

canadian standard shipping rates:

Ontario & Quebec Standard Shipping
0.0 kg – 5.0 kg
$14.95

Rest of Canada Standard Shipping
0.0 kg – 5.0 kg
$19.95

Ontario & Quebec Heavy Goods
5.0 kg – 15.0 kg
$25.00

Rest of Canada Heavy Goods
5.0 kg – 15.0 kg
$35.00

Shipping options and transit times will be provided at checkout.

For oversize packages additional shipping charges may apply, but we will email you with the total charges before we charge your credit card. Charges will vary with dimensions and shipping location.

return policy:

No Refunds, Exchange Only

If you are not 100% satisfied with your purchase please call or email customer service at help@saudadetoronto.com and we will gladly exchange or offer store credit within 15 days of receipt.  

Merchandise must be exchanged in its original condition. Any sign of use will not be accepted and will result in the merchandise being sent back to the customer. 

Original shipping fees are not refundable.

payment options:
We accept Visa, MasterCard, Debit or Cash