shipping & returns

shipping:

Saudade Toronto offers shipping across Canada and United states. 

In Canada, Saudade Toronto uses Canada Post as our primary method of shipping. Packages can be tracked online at www.canadapost.ca or over the phone at 1-866-607-6301.

In United States, we use USPS as our primary method of shipping and packages can be tracked online at https://tools.usps.com/go/TrackConfirmAction_input or over the phone at 1-800-ASK-USPS.  Shipping costs are variable and depend on the total order weight, and the shipping option you may choose. 

canadian standard shipping rates:

Ontario & Quebec Standard Shipping
0.0 kg – 5.0 kg
$10.00

Rest of Canada Standard Shipping
0.0 kg – 5.0 kg
$15.00

Ontario & Quebec Heavy Goods
5.0 kg – 15.0 kg
$25.00

Rest of Canada Heavy Goods
5.0 kg – 15.0 kg
$35.00

Shipping options and transit times will be provided at checkout. Please allow up to 48 hours for us to process your order. 

For oversize packages additional shipping charges may apply, but we will email you with the total charges before we charge your credit card. Charges will vary with dimensions and shipping location.

return policy:
If you are not satisfied with your purchase please call or email customer service at saudadetoronto@gmail.com within 10 days of receipt.  

Merchandise must be returned in its original condition. Any sign of use will not be accepted and will result in the merchandise being sent back to the customer. 

Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise to process a return. Financial institutions may require additional days to process the refund before the funds are returned to the account.

Returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.

payment options:
We accept Visa and MasterCard.